TradeKey encourages and promotes fair and safe trading practices that are beneficial to both buyers and sellers.
Recently, a new kind of complaint has emerged from buyers stating that they received Quotations from TradeKey that are fraudulent. They identify that the quotation is made in the same template as the typical TradeKey quotations format is made in, however, they seem to be coming in from a personal email address directly to the buyers email address.
Moreover, the seller details mentioned in the said quotation message seem to be those of an existing GoldKey member with good credentials; however the email address is changed to the scammer’s email address so that the buyer may contact them. Once the fraud has been conducted, the buyer will obviously file a complaint against the mentioned seller. However, the seller will have no clue about this buyer, as the buyer didn’t actually ever contact the real seller, and instead contacted someone pretending to be the seller.
This kind of concern is generally known as identity theft. A scammer pretending to be a registered (and even Premium) supplier at TradeKey.com can take advantage of first time buyers who would naturally assume that with a properly designed quotation template with the TradeKey logo on it, the sender is obviously contacting them using TradeKey. Unfortunately for the first time buyers, that is not the case.
There are a few checks that can be made to see that any inquiry coming in to your personal email inbox is in fact from a registered TradeKey supplier or not.
1. Firstly and foremost, check the sender to see if it came from a personal email address (e.g. email@example.com etc.) In this case, AVOID replying to this email as this is obviously not a registered member at TradeKey.com, and may not even be associated with TradeKey or any of its registered sellers.
2. Moreover, please note that any email coming from TradeKey.com about a seller inquiry will be sent using an email with the prefix @tradekey.com at the end. This is an automated email that cannot be replied to directly and will always contain the domain of TradeKey.com at the end.
3. Another thing to note is that TradeKey’s automated system does not send a direct quotation to the email inbox. It simply sends an alert that you have received a message or quotation at your TradeKey account and also provides a link to your message center from where you can check the actual message (similar to how Facebook sends message updates)
It’s also important to note that it’s recommended to use TradeKey.com’s message center for any and all email communication instead of switching to personal emails, no matter how insistent the seller might be. Also, GoldKey members at TradeKey.com also use TradeMate Chat Messenger services as well, so you can chat with them using TradeKey’s convenient web chat client.
And as always, always be sure to have a particular seller and contact checked from TradeKey before finalizing a deal. The issue above has not just been highlighted by buyer, but also from concerned sellers who fear the theft of their identity online.
Stay safe, Trade safe.